Canadian Customers:

• Free shipping on orders over $250.00 before taxes, weighing up to 5 pounds.*
• For the provinces of Quebec, Ontario and New Brunswick: fixed delivery charge of $13.95 for all orders under $250, weighing no more than 5 pounds.*
• For other provinces: fixed delivery charge of $17 for all orders under $250, weighing no more than 5 pounds.*
• Delivery within 48 to 72 hours after placing the order
• Orders placed on weekends will be processed on Monday morning.

*Weight and size restrictions may apply - our shipping department will contact you to discuss subsidized shipping options.

International Customers:

• To estimate shipping costs for an address outside of Canada, please contact us .
• Customers are responsible for all customs duties, taxes and levies.

We do our best to process all orders within 24-48 hours (business days only, we currently do not process or ship orders on weekends or holidays).
Note: Orders that include a PRE-ORDER item will be held in full until the release date.

RETURN POLICY

As per Section 16 of the Food and Drugs Act (RSC (1985), c. F-27), we cannot accept any product returns. It is impossible for us to ensure that this product has not been opened.

As customer satisfaction is important to us, we still invite you to communicate by email to info@nailifydistribution.com if a situation seems to be an exception.

The customer has 3 working days to report any missing or damaged parts from the date of receipt of the goods.

All sales are considered final unless product failures are due to a manufacturer defect.

Product failure must be brought to our attention within a maximum of 10 days.

Refunds are offered in the form of store credit, with up to 30% compensation being withheld to compensate for submission time, inventory management, and carrier fees and associated losses.

1. 1. GENERAL INFORMATION

Orders are subject to stock availability. If an item is out of stock at the time you order it, this will be noted on your order form.

1. 2. DELIVERY ADDRESS

Orders will be delivered to the address you have indicated on our payment page of our website. All orders are made and delivered from the warehouse located in Quebec. Delivery people are not authorized to leave an order at the delivery address indicated on the invoice if there is no one at the said address to receive it.

1. 3. DELIVERY TIME

Standard delivery time is 1-3 business days, depending on the delivery region, acceptance and approval of your order by the credit department and the time your order is placed on our site.

Delivery is from Tuesday to Friday, excluding public holidays. Delivery times are estimates only and are calculated from the date of the order. They should be used as a guide only and are subject to acceptance and approval of your order by the credit department.

POLICY APPLICABLE TO TRAINING

• Cancellation Deadlines : From the first payment, the portion of the cancellation fee comes into effect due to the expenses incurred by the merchant for credit card fees and bank charges.
• Bank Fees : Due to fees associated with credit card and bank transactions, cancellation fees are incurred from the first payment.
• Cancellation Fees : A 5% management fee and credit fee apply to amounts paid. These fees, combined with the management fee, are cumulative and deducted from the first payment in the event of cancellation.
• Inventory Fee : A $50 fee goes into effect upon sending the first training planning email, covering costs associated with inventory management.
• Labor Fees : An additional $50 fee is applicable for labor related to the series of appointments and sending information prior to classes.
• Intellectual Property : No refunds are possible once the training material has been shipped due to the intellectual value of the theory. Additionally, transfers are not permitted to another person once the training material has been shipped.
• Attendance at classes : No session will be redone in case of absence, except in cases of force majeure. In this case, the participant may attend a similar session in a future cohort.
• Transfers : Participants can avoid cancellation fees by choosing to reschedule their attendance to another session. This option provides additional flexibility. However, it is possible to transfer your training to another participant before the materials are shipped. Please note that this transfer option is not transferable to another person once the training materials have been shipped.

Payment for graduation : The full training fee must be paid to obtain the diploma. In the event of late payments, the participant will lose access to the training until their financial situation is regularized and their account statement is updated.