*Weight and size restrictions may apply - our shipping department will contact you to discuss subsidized shipping options.
We do our best to process all orders within 24-48 hours (business days only, we currently do not process or ship orders on weekends or holidays).
Note: Orders that include a PRE-ORDER item will be held in full until the release date.
According to Section 16 of the Food and Drugs Act (RSC (1985), c. F-27), we cannot accept any product returns. It is impossible for us to ensure that this product has not been opened.
As customer satisfaction is important to us, we still invite you to communicate by email to email@example.com if a situation seems to be an exception.
The customer has 3 working days to report any missing or damaged parts from the date of receipt of the goods.
All sales are considered final unless product failures are due to a manufacturer's defect.
Product failure must be brought to our attention within a maximum of 10 days.
Refunds are offered in the form of store credit, up to 30% offset may be withheld to compensate for submission time, inventory handling and carrier charges and associated losses.
Orders are subject to stock availability. If stocks of an item are sold out when you order it, the information will be indicated on your order form.
Orders will be delivered to the address you provide on our website checkout page. All orders are made and delivered from the warehouse located in Quebec. Delivery people are not authorized to leave an order at the delivery address indicated on the invoice if there is no one at the said address to receive it.
Standard delivery time is 1-3 business days, depending on delivery region, acceptance and approval of your order by the credit department, and time your order is placed on our site.
Delivery is from Tuesday to Friday, excluding public holidays. Delivery times are only estimates and are calculated from the date of the order. They should be used as an indication only and are subjected to the acceptance and the approval of your order by the credit department.